Approved Telecom calling services give your customers the opportunity to contact you via the method most attractive and convenient to you. These services may be combined with a highly sophisticated platform that enables you to manage every aspect of the call without installing expensive on-site equipment. These range from simply diverting calls (at no extra cost) on busy or no answer, to interactive voice response, call queuing, call recording etc. Inbound services include:

Freefone (0800)

• You pay for the call, your customer pays nothing. Show your customers that you are accessible and already saving them money.
• Low cost way to encourage customers to call research indicates calls can be increased by 300%.
• Can reduce marketing costs.
• Enhances customer service - delivers competitive advantage and helps build loyalty.
• Widely recognised 93% of customers know about 0800 numbers (source: Henley Research Centre).
• Pence per minute charges apply.

Local Rate (0845)

• You pay nothing, your customer pays a local rate from wherever they are calling in the UK. Make yourself appear as a national company!
• Callers charged at local rate, regardless of their geographical location.
• Attract callers from beyond your local area.
• Differentiate yourself from the competition.
• Promote a professional image.

National Rate (0870)

• Your customer pays their national rate from wherever they are calling in the UK. You receive a rebate for every minute you are called. Turn calls into a revenue stream!
• Callers charged at National rate, regardless of their geographical location.
• Convey a national image.
• Generate a revenue stream offset costs of making outbound calls.

Additional Benefits

Inbound calling numbers have fantastic advantages. For example, take the number with you wherever you base yourself. Ideal for growing companies likely to move premises, it also eliminates reprinting when numbers change.