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Support Centre

Sales and Customer support are top priority to Approved Telecom.

We aim to deliver world class ' customer services - we are here to listen and assist you. Should you have a query or issue that you require assistance with, please contact us by one of the following methods.

Email

Upon emailing Support, you will be returned with a ticket number. This will be your reference relating to this issue or query. You will be able to track your ticket number by email updates or our web based ticket system.

Telephone

Approved Telecom offer telephone support. Between "office hours" of 9am-5.30pm GMT we would ask that all clients contact us by one of the above methods. Enterprise Maintenance package customers have a dedicated 24/7 number for our on-call engineer.

Telephone: 0845 0000 073 (from overseas +44 (0)845 0000 073)

If you are an enterprise Maintenance package customer and require our 24/7 on-call number, please contact support.

We encourage feedback on any support or service your have received. If you feel that your request has not been actioned to your satisfaction, please contact our support team.