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Homepage >> It services >> Professional IT support

Professional IT Support

Approved Telecom can provide you with unlimited access to an exceptional IT department at a fraction of what you’d pay to hire just one IT support person. Proatively supporting every aspect of your IT network, just as if our whole team was on-site at your office and working for you full-time.
  • Network system installation and configuration on all major operating systems
  • Network design and performance upgrades
  • Internet fire-wall and VPN solutions
  • Fast and Gigabit Ethernet implementation
  • Wireless data links and networking
  • Telephony Integration
  • Internet mail and web access solutions
  • VPN solutions over lease line and broadband
  • Virus protection solutions from Trend, Symantec, Network Associates, and Sophos

Servers and workstation supply and installation from all leading vendors:
  • Rack Mount Servers (Intel, IBM, Compaq/HP and bespoke)
  • Pedestal Servers (Intel, IBM, Compaq/HP and bespoke)
  • Clustered Servers
  • Citrix Servers / Terminal services servers
  • Thin Client Hardware including Xeon servers and Winterms
  • Installation on Linux/NT/Novell/2000/2003/XP
  • Bespoke server and workstation builds
  • Storage solutions including RAID, SAN, NAS and JBOD
  • Blackberry server / Exchange 2003/2000 integration
Personal Computing:
  • Desktop PCs (IBM, HP, Intel, Bespoke and all leading brands)
  • Notebook PCs (Toshiba, HP, Compaq, , Sony and all leading brands)
  • High Performance Workstations (dual processor solutions)
  • Terminals for thin client applications
  • PDA integration with mobile telephony and Bluetooth
  • Workstation rollouts including Ghost imaging and site installs
    • There are 3 elements that make IT BusinessCare exceptional:
    1. A fast and friendly helpdesk
    The reality with IT is that there’s always the odd thing that goes wrong. Knowing this, the first and most basic thing we give you is a fast and friendly helpdesk to get you back up and running in record time.
    2. Proactive problem prevention
    The second thing we do is try to prevent problems BEFORE they happen. It might sound like an obvious thing to do, so why don’t other IT support companies try to do it? We have exceptional tools and software that enables us monitor and manage your servers, spotting any problems in advance wherever possible and addressing them without any downtime. We’ll also continuously “tune-up” your PCs to keep them working as quickly as possible, helping you to stay productive and avoid the annoyance of computers that get slower and slower.
    3. Your own, dedicated IT Manager
    The third thing we do is give you your own IT manager this alone can have a massively positive effect on your business. Your IT manager will give you strategic input and make sure that you’re getting the very best out of IT for your business. They will plan key events with you (such as office moves and software upgrades) so they happen smoothly and painlessly. No-one else gives you an IT manager as part of your package and the difference is obvious!